IT operations glossary
Clear definitions of the terms used across the Firstbase platform — from ALM to zero-touch deployment.
Asset Lifecycle Management (ALM)
End-to-end management of a device from procurement to disposition.
Zero-touch deployment
Devices arrive pre-configured and ready to use without IT staging.
Mobile Device Management (MDM)
Software that remotely manages devices, policies, and apps.
IT Asset Disposition (ITAD)
Certified retirement, wiping, and resale or recycling of IT assets.
HRIS
Human Resources Information System — the system of record for employees.
ITSM
IT Service Management — ticketing and workflow for IT operations.
SCIM
System for Cross-domain Identity Management — automated user provisioning.
Day-1 readiness
Equipping a new hire so they're productive on their first day.