Our Team is Making a Better Future of Work Possible

Companies currently benefiting from the Firstbase platform

Our Founding Story

We missed our kids walking, laughing and talking for the first time

Firstbase began with a missed milestone. While traveling for work, our founder Chris Herd was thousands of miles from home when his daughter took her first steps. That sting of distance sparked a mission: build a world where talent can do the best work of their lives without sacrificing the moments that matter most.

We embraced distributed work from day one, becoming our own first customer. Every obstacle, shipping laptops across borders, repairing broken gear, reclaiming devices from departing teammates, became a feature in what is now the Firstbase platform.

Today, the worlds fastest growing most respected and admired technology companies like Spotify, Cloudflare, UiPath, Sentinel one, and hundreds of other, rely on us to equip teams efficiently, sustainably, and on time, wherever work happens.

Our next chapter

Firstbase was acquired by AppDirect in December 2024

Firstbase set out to give CIOs a single pane of glass for everything their people touch. From the laptops on their desks to the SaaS that powers their days, for five years we chipped away at the “hardware” side of that dream, shipping gear to 190-plus countries, reclaiming it when people moved on, and wiring every action back into one clean audit trail.

Over the course of 12 months, we got to know the AppDirect team incredibly well. In spending time with Nicolas Desmarais, AppDirect’s founder and CEO, and the AppDirect team, we realised we saw the future of IT and B2B commerce in very similar ways. AppDirect unified software, telecom, and other recurring expenses for 5 million subscribers through 1,000 providers and 10,000 trusted advisors. Firstbase took care of everything in the real world, handling hardware. Together, we thought there was an opportunity to deliver the B2B everything store to thousands of companies even more quickly.

Together, Firstbase and AppDirect, will solve all the major problems the biggest companies and most innovative CIOs face across both software, hardware, and beyond.

We’re building the world first true B2B Everything Store. A single platform where a single click can outfit a new hire in Tokyo, spin up AI-ready infrastructure in Toronto, and reconcile every licence, SIM card, and laptop across the globe in real time.

Our goal is simple simple: allow any company anywhere to manage billions of assets, collapse onboarding and offboarding from hours to seconds, while managing software, energy, and connectivity through a single pane of glass, giving CIOs and their teams the superpower of visibility and zero-friction execution.

With AppDirect’s marketplace scale and Firstbase’s hardware-lifecycle DNA, we have the opportunity to redefine how companies everywhere buy, sell, and manage recurring technology services.

We are a trusted partner to businesses around the world and enable our customers to build thriving distributed workforces. Our mission is not just to empower the future of work, but the future of living.

Leadership Team

Chris Herd

Chris Herd

Founder and CEO
Aberdeen, U.K.

Johnathan Ross

Jonathan Ross

Chief Revenue Officer
Nashville, U.S.

Shubham Bansal

VP, Engineering
Chicago, U.S.

John Pharr VP of Finance

John Pharr

VP, Finance
New York, U.S.

Ahmad Zakaria

Ahmad Zakaria

VP, Operations
San Francisco, U.S.

Firstbase

Leadership Team

Chris Herd
Chris Herd
Founder and General Manager

Aberdeen, U.K.

Johnathan Ross
Jonathan Ross
VP, Sales Firstbase

Nashville, U.S.

John Pharr
Senior Director, Firstbase Finance

New York, U.S.

Ahmad Zakaria
Ahmad Zakaria
Senior Director, Firstbase Operations

San Francisco, U.S.

We’re backed by the best in the world

We’ve raised $65 million from some of the world’s most respected investors

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In the news

In the news

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Platform

Platform

Discover the Firstbase platform that fuses powerful SaaS with a global physical operations engine.

Blog

Blog

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