Customer stories

    Teams that ship great work — and great equipment

    Hear how IT and people leaders use Firstbase to equip distributed teams in 150+ countries.

    Benefex Streamlines Global Operations with Firstbase's Virtual IT Closet case study cover
    Employee experience software

    Benefex uses the Virtual IT Closet to eliminate ad-hoc request friction

    Discover how Benefex, the innovative team behind the award-winning employee experience platform OneHub, streamlined its internal processes for managing devices across its global workforce.

    200+
    Orders in first month
    Eliminated
    Address bottleneck
    Self-serve
    Employee choice
    "We needed a portal that would promote self-sufficiency and be simple enough for users to do it themselves. The Firstbase Virtual IT Closet is a time saver."
    Built for Scale: Centralized IT Asset Management for Growth case study cover
    Enterprise technology consulting

    A scaling firm automated 75% of its employee equipment lifecycle

    In this case study, we explore how an enterprise technology consulting firm tackled the challenges of managing an increasing headcount and device lifecycle needs.

    75%
    Manual work saved
    1.5×
    Additional laptops recovered
    700+
    Retrieved for reuse
    "We benefit from most of the functions that Firstbase provides us because it ultimately means that I don't have to manually interact with our VAR anymore."
    How Brightwheel Spends 8X Less Time on Equipment Management for their Remote Team with Firstbase case study cover
    Education technology

    Brightwheel spends 8x less time on equipment management

    Discover how Brightwheel streamlined IT operations with Firstbase, reducing time spent on IT equipment management, enhancing efficiency, and emp

    -80%
    Time on equipment ops
    2.4 days
    Avg time-to-laptop
    -72%
    IT tickets / hire
    How Cresta Uses Firstbase to Save 250+ IT Hours and 2x Global Headcount in One Year case study cover
    AI / SaaS

    Cresta scales global IT ops without adding headcount

    Scale your IT department efficiently!

    -70%
    Onboarding time
    32
    Countries served
    97%
    Device retrieval rate
    "Firstbase gave us back hundreds of hours every quarter. Our IT team finally focuses on strategic work."
    How Docebo Uses Firstbase to Bridge Global HR and IT case study cover
    AI-driven learning

    Docebo bridges global HR and IT with Firstbase

    Docebo partnered with Firstbase to replace manual IT and HR workflows with automated, secure, and scalable processes.

    Okta + HCM
    Automated workflows
    Global
    Inventory visibility
    5+
    Regions
    "It was becoming burdensome for us and our partners inside of the business. Firstbase gave us a consistent experience for every employee, everywhere."
    How Phaidra Unified Global IT Asset Management With Firstbase case study cover
    AI / Industrial infrastructure

    How Phaidra Unified Global IT Asset Management With Firstbase

    Scaling into United States, India, Europe, and beyond

    1 unified
    Process across geos
    Single
    System of record
    Automatic
    ABM enrollment
    "Our main value props weren't the ones Firstbase initially pitched. For us, it was the unified process and having all assets in one place. Those have been game-changers."
    New Relic Shares Their  Strategy for Success at Scale case study cover
    Observability software

    New Relic manages 4,000+ laptops globally with one procurement specialist

    Thomas Olsen from New Relic is the Manager of IT Program Management and the driving force behind leveraging Firstbase to streamline their IT Logistics globally.

    4,000+
    Laptops in rotation
    1
    Procurement specialists
    Zero-touch
    Approach
    "It's very difficult for us to maintain the same level of success without having a managed partner like Firstbase helping us facilitate that."
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    Remote and hybrid work aren't going anywhere. It's our mission to make it easier to manage the assets your distributed team needs—from onboarding through offboarding and every repair, replacement, and upgrade in between.

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