Assets Tracked
End-to-End & Audit Ready.
Don’t write off another lost device. Firstbase offers enterprise-grade IT asset recovery services that automate device returns, perform NIST-compliant data destruction, and recover value through refurbishment, redeployment, or resale.
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Trusted by leading companies
For Growing teams of 50 and Global teams of 5,000
NIST 800-88 certified data wipe
Certified data wipe before transit with remote lock capability. Eliminates 100% breach risks. Generate audit-ready documentation in under 3 minutes per device.
Recover 40-65% of the original asset value/per laptop
Automated refurbishment and resale workflows turn idle gear into recovered capital.
Retrieve 23% more devices
Unified tracking for both Firstbase and legacy equipment. Complete lifecycle visibility. No "ghosted assets". Maximized productive reuse.
The Firstbase edge
Most IT asset recovery solutions make you pick between high recovery rates OR global reach, OR instant replacements. Firstbase delivers all three — something customers tell us no other vendor offers.
97%+
retrieval rate
in our tier one countries
(and over 90% in the tricky ones)
Instant
swaps
ship a replacement immediately
(no productivity gaps)
Complete
control
onboarding device selection to offboarding return
(predefined user packages on role)
$100,000
Saved
in shipping, 5K+ hours in labour
(legally, of course)
See how much you may be able to save annually with Firstbase. Use our ROI calculator to get an estimation
Your ROI Gain With Firstbase
MetricKey performance areas impacting IT procurement speed, cost, and compliance | Before FirstbaseTraditional methods with delays, high costs, and limited control or visibility | After FirstbaseOptimized workflow with faster delivery, lower risk, and predictable global pricing |
|---|---|---|
Device retrieval rate | 80–85% (manual follow-ups) | 97%+ (automated workflows) |
Time spent on each return | 2–4 hours per device | <10 minutes (fully automated) |
Asset value recovered | $0 (disposed without return) | Up to $250/device (via resale) |
Compliance visibility | Manual spreadsheets | Real-time audit logs (SOC 2/NIST) |
E-waste compliance effort | Varies by region | 100% certified handlers, globally |
Source: Firstbase internal data across 200K+ returned assets
Most IT Asset Disposition vendors stop at return labels. Not Ours.
Eliminate churn-related write-offs, audit gaps, and idle inventory
Reduce Audit Prep from 10 Hours to 5 Mins
Finance teams waste 240+ hours annually chasing spreadsheet asset trails when auditors arrive. You don’t have to…. Get,
✔Complete chain of custody tracking for every laptop transfer
✔Know exactly where your PII and PCI data sits—cloud and physical locations
✔ Real-time asset tracking replaces spreadsheet guesswork
Achieve Zero-Breach ITAD With Bulletproof Documentation
Eliminate data breach liability from disposed assets - comprehensive coverage across 150+ countries.
✔NIST 800-88 compliant data destruction across all regions
✔Certificate of Destruction issued for every retired asset
✔Automatic Firstbase account updates for clean documentation
Automate E-Waste Compliance Across all Operating Regions
Regulations vary across 200+ jurisdictions - non-compliance fines average $50K-$500K per violation. With our consolidated asset recovery management, we guarantee….
✔Partnership with certified e-waste handlers worldwide
✔All disposals ensure regulatory compliance with local environmental and security requirements
✔Responsible recycling for data security and environmental sustainability
Convert Disposed Assets Into Quarterly Budget Credits
Most finance teams budget IT asset disposal as 100% expense with zero recovery. That's leaving $200K-$1.2M on the table annually for mid-market companies. But, Firstbase maximizes resale value with….
✔Quarterly resale credits issued when remarketing eligible devices
✔Detailed per-asset reporting with recovery value by device
✔Credits applied to offset future IT costs and boost hardware ROI
What Our Customers Are Saying.....
Not a lot of vendors do it. Firstbase is a win for us
“Firstbase quickly swaps the broken piece of equipment and handles the fixing on the backend. Not a lot of vendors do that. Others debug and delay—meanwhile, our team member is blocked. With Firstbase, they stay productive.”
Earnest
What Our Customers Are Saying.....
100% Encrypted Returns. 0 Security Incidents.
“Used equipment is now collected, wiped, and securely disposed of by Firstbase—instead of our internal team. Devices arrive fully encrypted, with Okta SSO enabled. We’ve avoided multiple potential security incidents thanks to their process.”
Docebo
What Our Customers Are Saying.....
Recovered Hours, Not Just Devices
“Tasks like recovering a machine, shipping it, receiving it, testing it, and performing QA used to add up significantly. Firstbase streamlines all of this. The burden of going to FedEx and DHL is gone – and that’s freed up valuable time for strategic IT work.”
Cresta
What Our Customers Are Saying.....
75% automated workflows and 10-15 hours saved weekly
“Firstbase gave us back 10–15 hours every week. I don’t worry about onboarding delays or tracking emails anymore. New hires pick their gear, get real-time updates, and we stay hands-off.”
Verse.io
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Ignored Return Labels. Scattered Spreadsheets?
Trackable return logistics. Firstbase lets you monitor everything in a centralized dashboard.
Sensitive Data Still in Ex-Employee Closets?
Real-time inventory dashboard shows exactly what's in stock. Smart reorder thresholds prevent stockouts.
Dusty Warehouses With Unused Equipment?
Recover value via refurb, resale, or redeployment—automated with remarketing opportunities.
IT Teams Still Chasing Missing Laptops?
Smart reminder cadence and automated courier coordination handle all follow-up.
Frequently Asked Questions
Yes, our automated processes and global logistics network consistently deliver 97 %+ retrieval success. We use pre-paid return kits, user-friendly return processes, and continuous monitoring to ensure devices are recovered efficiently from remote employees worldwide.
Firstbase isn't just another tracking tool; it's a complete physical operations platform. We integrate directly with your existing ITSM systems, eliminating manual logging and tool-switching while handling the actual device logistics your current system can't manage.
Firstbase maintains 99 %+ success rates for meeting delivery and retrieval timelines. We're committed to exceptional reliability, ensuring employees receive equipment on time and returns are processed according to agreed schedules.
Yes, our data destruction meets or exceeds NIST 800-88 standards across all regions. We use certified tools like Bitraser or Securaze (varying by location) and provide a Certificate of Destruction for every processed device.
Laptops, phones, and tablets receive a Certificate of Destruction and are eligible for resale credits when remarketed. Monitors and accessories are responsibly recycled with e-waste certificates, but don't generate credits or CODs.
