Zero Touch Device Deployment, Globally
Deploy 100% configured devices worldwide without unboxing a single laptop or writing imaging scripts. SSO and MDM-enrolled devices arrive ready, fully optimized, and customs-cleared on day one.
Trusted by leading companies
For Growing teams of 50 and Global teams of 5,000
Tax-optimized, duty-paid devices in 2-5 days
Skip last-minute VAT bills and customs hold-ups with Firstbase-owned fulfillment infrastructure across 150+ countries
ISO27001-certified asset registry
Physical device controls for PCI, GDPR, and SOC II compliance without spreadsheet tracking or manual inventory management
1.5X more laptops retrieved for reuse
Automated return kits sent to employee doorsteps, UPS pickup scheduled, devices graded and re-inventoried without IT lifting a finger
The Firstbase edge
Firstbase combines a SaaS platform with a physical operations engine — the only solution doing both.
When traditional solutions hand you a shipping label and wish you luck, we own the entire chain from warehouse to doorstep.
SaaS+
operations
software tracking meets warehouse infrastructure
repairs and global logistics
MDM
and beyond
Track keyboards, monitors, lifecycle stages
and end-of-life processes
Backup
if it fails
Manual imaging, .ppkg/.xml file deployment
Hash ID extraction for non-ABM
Apple
Authorized
Direct procurement of Mac and other Apple devices
no middleman markups
See how much you may be able to save annually with Firstbase. Use our ROI calculator to get an estimation
Your ROI Gain With Firstbase
MetricKey performance areas impacting IT procurement speed, cost, and compliance | Before FirstbaseTraditional methods with delays, high costs, and limited control or visibility | After FirstbaseOptimized workflow with faster delivery, lower risk, and predictable global pricing |
|---|---|---|
Time spent on IT logistics | 500 IT hours/year on logistics | One-click automation |
Device time to employee | 7-21 days deployment timeline | 2-5 days, duty-paid delivery |
Asset value recovered | $800+ write-offs per returned device | 40% cost reduction through reuse |
IT hardware-related tickets | Manual ticket floods for swaps | 50% reduction in IT tickets |
Source: ROI calculator based on 3× hiring growth and 200k global orders per year
The Hardware Workflow That Works Without You
What happens when devices manage themselves? That’s (pro)gressive IT.
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Save 500 IT Hours Per Year On Manual Logistics
We handle your complex supply chain process — logistics, device setup, deployment, repairs, and replacements for your entire fleet. Our global operations engine takes care of vendor coordination across every brand, spec, and country. You procure the right tech at the right price.Equipment coordination wastes IT hours. Firstbase gives hours of labor back to your team.
✔ 50% reduction in IT ticket volume
✔ Automated equipment provisioning and tracking
✔ IT teams freed up for strategic initiatives
Cut Replacement Costs By 40% Through Reuse
Procure globally, bill locally. Our decentralized contracting model allows invoicing in over 150+ countries with region-specific tax, duty, and customs optimization built in. Pay per device, usage, or asset — whatever fits your finance ops.Returned laptops become expensive write-offs. Firstbase extends lifecycles through systematic reuse until true end-of-life.
✔ Ingest pre-existing backstock of laptops
✔ Physical inventory management with repair capabilities
✔ Hardware-as-a-Service maximizes asset value recovery
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Eliminate Unauthorized Purchases with a Virtual IT Closet
Unapproved gear creates security gaps and budget overruns. Virtual IT Closet means 100% self-service.
✔ Always-on ecommerce ordering from approved catalogs
✔ Role-based hardware catalogs for precision ordering
✔ Eliminates shadow IT employee expense methods
Deploy Equipment Before Day One
Equipment delays turn otherwise productive first days into waiting periods. Firstbase auto-syncs with JAMF, Kandji, Okta, and Workday, so new hires get equipped automatically.
✔ Pre-built integrations with major MDM and IAM platforms
✔ Automated user provisioning synced with HRIS systems
✔ Right equipment + right access = productive day-one experience
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What Our Customers Are Saying.....
Two-Click Device Replacement and Recovery
"A zero-touch approach with Firstbase means literally two clicks to initiate return and replacement. Firstbase manages communication, pickups, data hold, and wipes — without any time expended by our IT team."
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What Our Customers Are Saying.....
Slashing 80% of IT Workload to 10%
"Firstbase's off-site inventory, procurement, and shipping functions take care of our IT logistics. They reduced equipment management from 80% down to just 10% of our total workload. IT hours are freed up for strategic projects."
What Our Customers Are Saying.....
Global Onboarding in "A Few Clicks"
"With Firstbase, we can onboard with quicker notice and in a very seamless fashion, globally. We're able to click a few buttons and ensure our machines are returned, inventoried, and reused with ease."
What Our Customers Are Saying.....
Global complexities at scale
“Before, everything was on a spreadsheet with somewhat accuracy. We didn't really have the ability to understand our fleet. Now that we have everything through Firstbase, we understand our inventory.”
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Imaging taking 1–2 hours per hire?
One-click "Ship Zero-Touch" workflow handles procurement → Apple Business Manager (ABM) enrollment → MDM profile → shipping automatically.
Customs delays ruining day-one starts?
Firstbase-owned regional hubs with tax-optimized routes eliminate cross-border hold-ups.
Offboarding delays risking data leaks?
Automated retrieval with remote lock/wipe capabilities tracks every asset through final disposal.
Drowning in swap and DOA tickets?
Self-service portal tied to live inventory lets employees handle replacements without IT intervention.
Frequently Asked Questions
Yes, Firstbase integrates seamlessly with multiple MDM systems, including JAMF, Kandji, Jumpcloud, and Intune. Our platform handles ABM registration and Autopilot enrollment during procurement, ensuring devices arrive pre-configured regardless of your MDM stack.
We provide comprehensive integration support to sync with your existing HRIS, ITSM, and SSO systems without disrupting current workflows.
Not at all. Firstbase enhances your control through a centralized platform where you track, manage, and report on all devices globally. While we handle physical logistics, you retain full visibility and decision-making power. Our platform provides complete asset lifecycle automation from procurement to retrieval, with real-time tracking that goes beyond what traditional MDM solutions can monitor.
Firstbase offers multiple deployment methods as a backup. When zero-touch isn't possible, our Device Configuration Service provides manual imaging using .ppkg/.xml files, Hash ID extraction for Windows and other non-ABM devices, and custom configuration scripts. Our global infrastructure ensures every device gets properly configured and deployed, regardless of the method required.
Firstbase maintains a 99 %+ fulfillment success rate with dedicated onshore support teams. Our regional hub network eliminates customs delays, and we provide SLA-backed delivery timelines. You get a dedicated customer success manager for logistics, procurement, and troubleshooting.
No, you don't need to maintain physical inventory. Firstbase owns and operates regional fulfillment hubs across 150+ countries, eliminating the need for on-site hardware storage. Our global infrastructure handles procurement, warehousing, and shipping logistics end-to-end.
When procurement volatility or regional delays occur, our dedicated Ops team leverages sourcing and logistics relationships to troubleshoot and maintain delivery timelines.
Every Firstbase customer gets a dedicated Customer Success Manager (CSM) as your main point of contact for onboarding, workflow optimization, and proactive challenge resolution. When needed, you'll also have access to a dedicated buyer who handles procurement at optimal prices and availability. Firstbase maintains complete device control with 99% SLAs. That means no worries about ongoing device management.
