No manual approvals. No shipping chaos.
Let employees order, track, and swap IT assets on their own, tailored to their roles. Firstbase’s IT self-service portal integrates with your full stack—asset inventory, MDM, shipping, and refresh cycles. Cut IT tickets by 60% and save 10–15 IT hours every week.
New hires pick their laptops, monitors, and chairs via the portal. Gear arrives on time, fully configured. 82% faster onboarding vs. manual workflows.
Designers get their MacBooks. Developers get their keyboards. Everyone gets real-time delivery updates. 10+ hours saved weekly via automation.
Syncs with hiring plans and flags stockouts before they happen. No hoarding, no clutter. Cut excess hardware ordering by up to 30%.
When your team goes global, your IT closet can’t stay stuck in one office or timezone. Firstbase’s Virtual IT Closet keeps things lean, clean, and completely in your control.
in our delivery radius
(yes, even the tricky ones)
shipped last year
(that's 142+ laptops finding homes daily)
delivery anywhere
("sometime next month" isn't an SLA)
in shipping, 5K+ hours in labour
(legally, of course)
See how much you may be able to save annually with Firstbase. Use our ROI calculator to get an estimation
MetricKey performance areas impacting IT procurement speed, cost, and compliance | Before FirstbaseTraditional methods with delays, high costs, and limited control or visibility | After FirstbaseOptimized workflow with faster delivery, lower risk, and predictable global pricing |
---|---|---|
IT hardware-related tickets | 60% of the total volume | Self-service handled |
Time spent on approvals | ~10–15 hours/week | 100% automated workflows with manager approvals |
Equipment refresh costs | $3.6K per employee avg | Planned, role-based replacements |
Onboarding delays | 1–2 weeks | Day-one ready delivery |
Inventory blind spots | Frequent stockouts and hoarding | Real-time stock and MDM sync |
Compliance visibility | Manual spreadsheets | SOC2, NIST, MDM-integrated dashboards |
Source: ROI calculator based on 3× hiring growth and 200k global orders per year
Control stock, budget, and security from one dashboard
Now they’re self-service. Employees handle replacements, swaps, and upgrades on their own. Before calling IT, MDM integration surfaces asset status and device encryption directly to end-users.
✔ Live inventory dashboards
✔ Smart thresholds trigger restocks only when needed
✔ Say goodbye to shadow IT and expense policy loopholes
One-time setup. Zero daily triage. Configure workflows, budgets, and approvers once. Orders auto-route and ship from regional hubs.
✔ Rules-based approvals with spend thresholds
✔ 75% of workflows fully automated
✔ 99% SLA-backed shipping, globally
No more scrambles. Just planned upgrades.
Automated refresh planning replaces outdated technology, panic-purchasing, and last-minute FedEx runs.
✔ Refresh timelines synced to asset lifecycle
✔ Device health tracked via MDM integration
✔ Employees get replacements before they even complain
The laptop shows up before the welcome email. Employees select their gear during onboarding. Everything is auto-shipped and tracked.
✔ Onboarding kicks off at the offer letter stage
✔ Gear arrives pre-configured, zero-touch
✔ Real-time notifications, fast deliveries, and manual tracking
Because ServiceNow and Jira track tickets brilliantly, but can't ship chargers or swap laptops. Firstbase complements these tools by handling processes outside software (ordering, shipping, retrieving, repairing, and storing hardware) while syncing asset data with your existing ITSM platform. Your IT service desk focuses on complex issues, and we handle physical logistics and routine equipment requests.
Every customer gets a dedicated Customer Success Manager for onboarding, workflow optimization, and proactive challenge resolution. You'll also have a dedicated buyer handling procurement to ensure the right devices at the best prices with matching availability.
Yes. Firstbase integrates with HRIS, MDM, and SSO systems. Add new employee in HRIS and they're automatically allocated a device package. We sync asset data with your existing ITSM platform while handling physical logistics.
Real-time delivery notifications, role-based catalogs, and instant asset status visibility – all drive employee adoption. Employees see device encryption, warranty info, and security patches directly in the portal. It's faster than waiting for IT responses.
You can keep your existing hardware. Firstbase manages both Firstbase-supplied and legacy equipment as a unified fleet to ensure all assets are tracked and accounted for across their lifecycle.
Yes. Our imaging capabilities range from custom pre-deployment configurations to zero-touch enrollment setups. US, UK, EU and Canada warehouses support custom pre-deployment configurations, while other regions use zero-touch enrollment to meet your specific security requirements.