ITSM

    IT Service Management (ITSM) covers the processes and tooling IT teams use to deliver services — incidents, requests, changes, and assets. Integrating ITSM with your equipment platform turns device requests, replacements, and returns into trackable tickets with end-to-end visibility.

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    More terms

    Asset Lifecycle Management (ALM)
    End-to-end management of a device from procurement to disposition.
    Zero-touch deployment
    Devices arrive pre-configured and ready to use without IT staging.
    Mobile Device Management (MDM)
    Software that remotely manages devices, policies, and apps.
    IT Asset Disposition (ITAD)
    Certified retirement, wiping, and resale or recycling of IT assets.
    HRIS
    Human Resources Information System — the system of record for employees.
    SCIM
    System for Cross-domain Identity Management — automated user provisioning.
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