Frequently Asked Questions

Answer: Yes, Firstbase is equipped to handle global operations, including remote countries. While our capabilities are more robust in more established regions, we are constantly expanding our geographic coverage. We also provide detailed guidance on navigating local regulations, import/export laws, and the best strategies for IT logistics in more challenging regions. For countries where we have limited on-the-ground resources, we leverage a network of trusted partners to ensure seamless service delivery. Please note operations and marketing communications may lag, and there might be other countries not yet listed on the site. Best bet is to talk to sales!

Answer: Firstbase is committed to exceptional reliability and performance, consistently meeting or exceeding our service level offerings. e maintain a 99%+ success rate in meeting delivery timelines, ensuring employees receive their devices on time. Our customers say its the best part about us.

Answer: Yes, Firstbase has consistently achieved a 97% retrieval success rate. This high success rate is due to our automated processes and robust logistics network that ensures devices are recovered efficiently, even from remote employees. We also offer a user-friendly return process that encourages timely returns and minimizes the risk of lost or unreturned devices. Our team continuously monitors and optimizes the retrieval process to maintain this high standard. Reach out today for our SLAs!

Answer: Yes! When you partner with Firstbase, you’re not just getting a platform—you’re getting a dedicated team to ensure a seamless experience. Every customer is assigned a Customer Success Manager (CSM) who serves as your main point of contact, guiding you through onboarding, optimizing your workflows, and proactively addressing any challenges. Additionally, if needed, you’ll have a dedicated buyer who handles procurement, ensuring you get the right devices at the best prices, with availability that matches your needs. This hands-on support means you don’t have to worry about hardware logistics—we take care of everything, so your team can focus on what matters most.

Answer: Integration with Firstbase is designed to be straightforward and secure. Our platform integrates seamlessly with over 20+ HRIS, ITSM, SSO, and MDM systems, including popular solutions like Workday, Okta, and ServiceNow. We provide comprehensive support throughout the setup process, ensuring that your existing systems sync efficiently with Firstbase. Our goal is to minimize disruption and help you automate workflows quickly and effectively. Check out the integration hub!

Answer: Jira Service Desk and ServiceNow are great for tracking IT tickets and managing assets on a system level, but they don’t handle the physical logistics of getting devices to and from employees. That’s where Firstbase comes in.

Firstbase complements these tools by taking care of everything outside the software—ordering, shipping, retrieving, repairing, and storing hardware. Instead of IT teams manually coordinating device logistics, Firstbase automates the process while keeping all asset data synced with your existing ITSM platform.

Jira/ServiceNow: Tracks IT tickets, software issues, and asset records.
Firstbase: Physically gets hardware where it needs to go, manages retrievals, and ensures employees always have the right equipment.

By using Firstbase alongside Jira or ServiceNow, IT teams can keep asset records accurate, eliminate manual logistics work, and ensure devices are always accounted for—without extra admin work.

Answer: It saves you time and money, calculate your savings here, the reason companies are switching to Firstbase is because of our our outstanding customer support and top rates. We take pride in meeting our SLAs. Don't believe us? Reach out and we'll connect you with one of our customers about the Firstbase difference.

Answer: Not at all. In fact, Firstbase enhances your control over IT asset management by providing a centralized platform where you can track, manage, and report on all your devices globally. While we take care of the logistics, you retain full visibility and decision-making power. Additionally, our platform is designed to be a true zero-touch solution, automating the entire asset lifecycle from procurement to retrieval. However, we recognize that no process is truly zero-touch without the right partner, and that’s where our global infrastructure comes in to support your needs fully.

Answer: While Firstbase may initially seem more expensive than traditional, manual asset management methods, the value we provide through physical services, reduced operational overhead, and minimized asset loss often results in significant cost savings over time. Our pricing model reflects the comprehensive nature of our service, including global logistics, zero-touch provisioning, and integrated asset management. By choosing Firstbase, you invest in a solution that reduces long-term costs, increases efficiency, and enhances the employee experience. Reach out today to get a custom quote!

Answer: Security is at the core of everything we do. Firstbase is built with enterprise-grade security to ensure that every device deployed, managed, and retrieved remains protected, compliant, and fully controlled throughout its lifecycle. We are SOCII and NIST compliant.