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From my research, I see that all managed service providers in Brazil offer strong IT support, help desks, and network monitoring. But most stop short of handling the physical side of IT: shipping, tracking, and refreshing devices. Reviews from Head of End-User Services state, ‘We close tickets in minutes, then lose the laptop for weeks once it hits customs.’
Most Brazilian MSPs nail remote monitoring, yet leave the last-mile grind, shipping, duties, and retrieval on your desk.
That blind spot sidelines Day-1 productivity, torpedoes budgets with surprise ICMS, and keeps IT stuck on courier calls instead of strategy. That’s where the gap appears, and it’s a real pain point for IT teams trying to stay efficient.
A quick snapshot of how Brazil’s leading MSPs differ and where Firstbase steps in to close the hardware-lifecycle gap.
Let's look at the top Managed Service Providers in Brazil in a complete picture.
In the first year alone, Firstbase automatically retrieves and returns devices, helping users cut lost-asset costs by over 30%. Try our self-guided demo to see how your IT team could benefit.
Every MSP in Brazil promises the same things: 24×7 support, solid security, and a long list of certifications.
If marketing pages decided the winner, every provider would tie for first place. But the moment devices need to move between states, taxes pop up across borders, or LGPD audits start, the similarities disappear fast. That’s where true MSP performance becomes measurable.
To make comparisons practical, this guide looks at five verifiable factors:
Inside scoop on some of the leading Managed Service Providers in Brazil.
Stefanini offers a broad portfolio including cloud-based consulting, cybersecurity, digital workplace and infrastructure, application services, and managed service solutions.
From service desk to endpoint support, Stefanini simplifies IT operations for organizations operating across regions. This range allows companies to centralize software, infrastructure, and security support through a unified partner rather than managing multiple vendors individually.
Stefanini provides device provisioning, HaaS, and asset management, covering some aspects of the hardware lifecycle. However, there’s no public evidence that they offer full-scale global logistics, warehousing, or cross-region device refresh and retrieval services.
Stefanini operates in 41 countries worldwide, offering multilingual support and delivery across Latin America, EMEA, APAC, and North America. Its global scope supports large-scale enterprise operations, but it does not extend to physical device logistics.
Stefanini handles device provisioning, configuration, and asset management through HaaS/Daas offerings. Global shipping, storage, and retrieval fall outside their scope, leaving a gap for comprehensive hardware logistics.
Strong, full-service MSP with global reach; ideal for IT operations but best paired with a lifecycle partner for distributed hardware logistics.
TIVIT is a Brazilian multinational and a technology services provider operating across several Latin American countries. With more than two decades of experience, TIVIT delivers a comprehensive set of managed services. It covers cloud (public, private, and hybrid), infrastructure, network, data center management, cybersecurity, and digital workplace support.
Businesses rely on TIVIT to manage their critical operations and IT environments, while its specialists monitor, support, and optimize them 24/7. By consolidating infrastructure, cloud, security, and support under one provider, TIVIT supports companies to shift from complex, fragmented vendor ecosystems to a single, reliable managed-services model.
As with any managed‑services/outsourcing provider, handing over infrastructure (mainframes, storage, production environments, backups) to an external vendor means your organization sacrifices some direct control.
If your business needs frequent customizations, quick changes, or very granular control, the standardized processes of an MSP may be limiting.
TIVIT operates in 10 Latin American countries and has 200+ specialists in Brazil and Latam. Following its 2025 acquisition by Almaviva, the combination helps TIVIT expand its global reach, leveraging Almaviva’s broader international track while maintaining TIVIT’s regional strength.
TIVIT manages the full IT infrastructure lifecycle, including mainframe and legacy system support, storage, cloud hosting, and operational monitoring. They do not handle hardware logistics or end-user device management. Combining with Firstbase adds device procurement, global shipping, and full asset lifecycle management, creating a complete end-to-end IT and workplace solution.
TIVIT delivers strong expertise in legacy systems, cloud, storage, and operational monitoring, making it ideal for enterprises managing end-to-end IT. But to get devices to employees, track them, and manage their complete lifecycle, you would need to pair it with Firstbase.
Logicalis Latam provides managed IT, cloud, cybersecurity, data center, and hybrid cloud services for companies that want an external partner to run and secure their infrastructure.
Logicalis Latam emphasizes a “cloud lifecycle + managed-services + consulting” approach: they don’t just offer products or one-time projects. They support clients end-to-end, from designing solutions to deploying them, and then managing, monitoring, and updating over time, including security and operational continuity.
As Logicalis Latam relies on a limited set of strategic vendors and a relatively narrow customer base (at least in some segments), changes in vendor terms, vendor availability, or the loss of a major customer can disproportionately affect its operations.
Logicalis operates in over 30 countries worldwide, with offices across the Americas, EMEA, and APAC regions. It provides multilingual support and manages enterprise IT operations at scale, serving more than 10,000 clients globally.
Logicalis oversees the lifecycle of cloud, network, and IT infrastructure, from design and deployment to ongoing management. End-user hardware provisioning, logistics, and storage are not part of their service offering.
Strong global MSP with deep expertise in cloud, security, and network services; ideal for enterprises seeking managed IT infrastructure. However, hardware lifecycle support requires a complementary partner.
NTT DATA provides a broad set of services to clients across Latam.
Through this structure, NTT DATA Latam offers consulting, digital‑transformation services, cloud and infrastructure management, application development and maintenance, and end-to-end managed services. Clients across industries, including enterprises, governments, telecom, and finance, use their services.
NTT DATA delivers managed services through a global delivery model, which ensures consistent standards. However, it may limit the ability to tailor services to specific Latin American client needs.
Local IT environments, regulations, or infrastructure differences might require adaptation, and global-standard processes could slow things down or make them less agile.
NTT DATA runs one of the world’s largest data centers and IT services solutions. It has 150+ data centers across 20+ countries/regions, offering global‑scale hosting, cloud infrastructure, and connectivity.
NTT DATA Latam manages the full IT infrastructure lifecycle, from planning to delivering data center environments. Services include colocation, cloud hosting, and operational support. But they do not handle physical hardware logistics or end-user device management.
Reliable global MSP with broad infrastructure reach and full‑lifecycle support; suits enterprises requiring cloud/data‑center/cloud + connectivity managed services. Best suited when you don’t need device‑level or regional logistics lifecycle coverage.
Unisys Digital Workplace offering includes hardware, service desk, endpoint or enterprise service management, workplace experience, and lifecycle support. Major analysts and industry watchers have repeatedly recognized Unisys as a global leader in the “digital and managed workplace services” space.
For smaller organizations or those with lean IT budgets, the full-service MSP model from Unisys (covering devices, analytics, 24×7 support, workplace transformation) may come with relatively high recurring costs. It eventually makes it less suitable compared to simpler, pay-as-you-go, or partial-service models.
Unisys maintains a broad global network with multiple offices and delivery centres worldwide, from the Americas to Asia-Pacific and Europe. Its “Digital Workplace” and enterprise services offerings are not limited to a single region. This means clients with a multinational presence can expect support and managed services delivery across multiple geographies.
Unisys delivers full lifecycle management for IT infrastructure and workplace services: they offer device subscription and lifecycle management (device procurement, provisioning, support, and retirement), centrally manage endpoints and digital workplace tools, and handle cloud, data center, and hybrid cloud workloads through managed infrastructure services.
Unisys is a global MSP with strong infrastructure, a digital workplace, and end-user support. It manages the device lifecycle, from procurement and provisioning to maintenance and retirement, but does not handle physical hardware logistics.
Combined with Firstbase, clients can extend Unisys services to include full end-to-end device shipping and inventory management for distributed teams.
SONDA is a Chile‑based multinational IT services company, founded in 1974. Since then, it has grown to become one of the largest IT service providers in Latin America, operating across multiple countries and serving thousands of clients.
It supports a wide variety of industries, including banking and insurance, government, healthcare, retail, mining, manufacturing, education, utilities, and smart cities and mobility.
SONDA is actively looking for a strategic partner and evaluating its stakes in certain subsidiaries, which could affect continuity or availability of services outside its core Cloud and Data Center business.
SONDA operates in 13 countries in Latin America and beyond. Its track includes Chile (headquarters), Brazil, Argentina, Colombia, Mexico, Peru, Ecuador, Costa Rica, Panama, and Uruguay. According to a past annual report, SONDA has “direct presence” in 10 countries and coverage across more than 1,500 cities.
SONDA manages the full lifecycle of IT infrastructure and end-user devices within Latin America, including device procurement, deployment, on-site support, maintenance, and end-of-life management.
Publicly available information does not indicate support for global logistics, cross-border shipping, or customs clearance. Partnering with Firstbase fills these gaps by providing global device delivery and end-to-end hardware lifecycle coverage.
SONDA is a strong MSP with extensive feature offerings across cloud, data center, network, security, and workplace services. It offers a comprehensive lifecycle layer that covers device procurement, deployment, support, and maintenance across the region.
It also provides regional coverage, full-stack IT services, and integrated device management, making it ideal for enterprises operating within the region.
MSP proposals in Brazil usually list support fees, day rates, and device costs, but they ignore what happens when companies import hardware, move it across states, or replace it. Those gaps are where real costs start.
When companies import devices, they pay several taxes: the federal Import Duty (II), IPI, PIS/COFINS-Import, and the state-level ICMS. The final amount depends on the product’s NCM/HS classification and the state of entry.
A basic quote that shows only device cost, freight, and MSP margin does not reflect the full landed cost. If a laptop is misclassified or missing required documentation, customs can hold the shipment, and the company ends up paying storage, demurrage, and re-delivery fees during the delay.
Compliance adds another layer. Many MSP engagements involve handling employee devices that contain personal data. Under Brazil’s LGPD (Law 13.709/2018), the client remains responsible if an MSP retrieves, repairs, wipes, or disposes of a device without proper security controls in place.
Violations can lead to fines of up to 2% of annual revenue in Brazil, capped at R$50 million.
MSPs handle networks and cloud operations efficiently, but managing physical devices across Brazil is still mostly manual. Firstbase takes over that work.
Devices reach employees anywhere within 2-5 days and recover 40–65% of the original value when clients return devices through refurbishment or resale programs.
Firstbase gives IT teams 1.8 times clearer visibility into their device fleets, showing live warranty, lifecycle status, and location across 150+ countries. Also, automated logistics and retrieval workflows reduce IT workload by over 500 hours per 100 employees every year, freeing teams to focus on higher-value tasks.
In one year working with Firstbase, Cresta doubled its global headcount from 160 to 300 while keeping only three IT team members. Firstbase automated device shipping, retrieval, returns, and QA, saving the IT team 270 hours over the year.
HR gained real-time visibility into device status, and employees could self-service their laptop and accessory orders. Global device management for new hires and offboarding across countries such as Canada, Germany, India, and Romania became easier, allowing IT to focus on strategic projects rather than logistics.
Customer insights
“User onboarding - my team was able to select devices and peripherals before they started, and it all arrived on time. Eliminated the forms I used to fill out as a manager to indicate what device that often got delayed/missed in process. Support issues - when the screen broke on a team members laptop, they managed a loaner laptop When employees leave, they sent a custom box, labels, emails to make it easy for packing and dropping off.”
- Paul F Director, Customer Success.
Week 1: Import and verify your data
Your IT team exports the existing device inventory and active user list. Firstbase cleans up the records, identifies missing or unregistered hardware, and creates a baseline for procurement, returns, and IT asset‑disposition (ITAD). HR and Finance confirm employee locations (state/city) and cost centers to align shipping and tax planning.
Week 2: Configure logistics and compliance
Firstbase maps logistics using key Brazilian entry and distribution hubs: São Paulo. The team defines preferred carriers. Teams configure procurement options: buy, lease, or BYOD. This happens alongside standardized setup templates to ensure each shipment follows internal processes and remains predictable for IT and finance.
Week 3: Run a single-state pilot
A small group of new hires receives devices through the full workflow. It includes device preparation, kitting, and 48-hour delivery. IT validates device setup, HR confirms Day-1 readiness, and Finance reviews costs for transparency.
Week 4: Launch automated retrievals
Offboarding workflows begin with scheduled pickups. Firstbase manages secure wiping, LGPD-compliant disposal, and real-time asset tracking. Finance receives clear per-seat spend reporting. IT gains clean lifecycle data and early visibility into redeployable hardware.
By the end of Day 30, Firstbase operates as the logistics and lifecycle layer alongside your MSP, maintaining compliance with Brazilian duties, taxes, and state regulations while keeping existing IT and HR systems intact.
MSPs manage your networks and cloud efficiently, but they can’t fully control how devices move, return, or comply with Brazilian regulations across states. Firstbase adds a lifecycle layer built for distributed teams, delivering predictable logistics, transparent costs, and full visibility from procurement to return.
With Firstbase, IT, HR, and Finance achieve measurable operational wins: optimized device tracking, consistent offboarding, and a logistics model that works with your MSP stack.
Book a 30-minute demo to see how these efficiencies scale across your Brazilian workforce.
