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You’re exploring managed service providers in the Philippines because:
Many other growing businesses in the Philippines are facing the same challenges.
So, I’ve done the research to highlight the top managed service providers in the Philippines to make your outsourcing decisions easier. You’ll also see how Firstbase closes the loop with end-to-end asset tracking and onboarding/offboarding automation.
Save 5,000+ hours of device management and cut $100,000+ in annual shipping costs. See how Firstbase simplifies every stage of your hardware lifecycle with a self-guided demo.
The more Philippine companies scale, the more they rely on MSPs that can keep devices, support, and infrastructure stable across regions. Here are the best providers to consider:
Note: We’ve shortlisted the following Managed service providers in the Philippines based on: Geographic coverage and compliance, Uptime and response SLAs, Service breadth, Cost predictability, and lifecycle logistics capability.
Fujitsu Global Delivery Center Philippines (Fujitsu GDC) is a part of Fujitsu’s worldwide IT service network, working as a central hub for delivering reliable, large-scale IT operations.
Established to support global clients, the Philippines GDC ensures that organizations can manage infrastructure, applications, and business processes across different regions and time zones.
With a focus on operational excellence and global delivery, Fujitsu GDC Philippines supports IT leaders in scaling their operations efficiently while guaranteeing the smooth running of critical systems.
Some customers report issues with service responsiveness and communication, including recurring technical problems and difficulty contacting support.
Fujitsu’s global delivery model includes delivery centers in 8 countries. It offers multilingual support in over 40 languages, along with 24/7 year-round service-desk coverage.
Fujitsu manages IT infrastructure but not device logistics, such as procurement, deployment, or retrieval. Partnering with Firstbase will close this gap with full endpoint lifecycle management.
While strong in infrastructure management, Fujitsu can have support lapses and lacks end-to-end device lifecycle capabilities. Firstbase complements it effectively.
AMTI (Accent Micro Technologies Inc.) is a Philippine technology solutions and systems provider. It helps organizations transform and modernize their business through a variety of ICT products, services, and managed IT offerings.
It has presence in several key cities and supports both large enterprises and smaller organizations with infrastructure, networking, security, cloud, and digital transformation initiatives.
AMTI’s global reach comes mainly through its international technology partners, not through its own overseas offices or service hubs. This means its delivery and support remain Philippine-based.
AMTI mainly operates within the Philippines, with teams based in Manila, Davao, Cebu, and Subic.
AMTI provides end-to-end technology lifecycle services, covering procurement, configuration, deployment, patching, support, and management. Partnering with Firstbase would extend AMTI’s lifecycle services beyond the Philippines, especially in areas where it does not have physical presence.
AMTI delivers dependable managed services, nationwide coverage, and deep partnerships with global tech vendors. However, its service delivery is limited to the Philippines, so organizations with multi-country operations may need additional providers to cover global needs.
Total IT Global is a global managed IT services and solutions provider. It supports enterprise clients with a comprehensive portfolio of technology services covering the entire IT asset lifecycle.
The company helps organizations optimize IT infrastructure and improve operational efficiency. IT also offers digital transformation initiatives through managed services, integration, deployment, and professional support.
Total IT Global has a wide delivery network and a well-structured managed services setup. But with so many regions in play, keeping local response times consistent and maintaining a smooth onboarding can get tricky.
Total IT Global works across more than 128 countries, supporting around 7000 locations.
Total IT Global manages the full IT lifecycle, from procurement to disposal. Pairing it with Firstbase further optimizes logistics by automating onboarding, offboarding, and device tracking, giving IT, Finance teams, and HR better visibility with less manual work.
Total IT Global delivers global support and full lifecycle services. Partnering with Firstbase is ideal as it simplifies logistics and device tracking.
CloudConsole Inc., a Sweden-based IT services firm, is a managed IT partner for Philippine businesses. It provides end-to-end IT infrastructure, networking, systems administration, and project management based on European technology and service standards.
The company focuses on practical, office-first managed services, covering hardware procurement, deployment, integration, and lifecycle management, and targets organizations that need vendor-independent IT operations without a large in-house team.
There is limited independent verification of specific service performance metrics, such as service-level commitments or infrastructure outcomes, which could limit your reliability.
CloudConsole is based in Manila and operates mainly within the Philippines, with no disclosed international offices.
CloudConsole handles IT from procurement to secure disposal, and partnering with Firstbase adds support for distributed teams and global scalability.
CloudConsole handles IT end-to-end and follows strong international standards, making it reliable for local businesses. However, it's Philippines-focused, limiting its reach to companies with distributed or international teams.
First Focus is an Australian managed service provider founded in 2003 that supports mid‑sized organizations. It provides comprehensive IT services, including IT support, cybersecurity, cloud solutions, and communications.
The company focuses on helping businesses optimize and secure their technology environment. It combines managed support, strategic advisory, and advanced tools to improve productivity and reduce IT complexity.
As per its own claim, First Focus concentrates mainly on medium-sized, multi-site or branch businesses and will not fit small-sized businesses or solo entrepreneurs.
First Focus supports organizations across Australia, New Zealand, and the Philippines, with offices in major cities such as Sydney, Melbourne, Perth, Brisbane, Adelaide, Auckland, Canberra, and Manila.
First Focus offers end‑to‑end managed services that cover the IT lifecycle for mid‑market organisations. Its approach includes IT support and service desk operations, cloud implementation and migration, proactive maintenance, cybersecurity, and ongoing support.
First Focus provides proactive managed services, broad regional coverage, and comprehensive IT lifecycle support. Ideal when paired with Firstbase, as it strengthens its offering by automating device onboarding, offboarding, and asset tracking.
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Thinking of picking one from the above list? Make sure you know this first: Bringing hardware into the Philippines may look simple on paper, but several factors incur hidden expenses.
Customs duties, VAT, and clearance fees add up. Even if laptops or desktops are duty-free under certain tariff codes (for example, HS Code 8471 often has no basic duty), they are still not cost-free.
You must still pay 12% VAT, import processing fees, documentary stamp tax, and other Bureau of Customs charges before the shipment is released. These costs increase the equipment's landed price and can surprise teams that didn’t budget for them.
Complex documentation and compliance can delay shipments. Incomplete or inaccurate customs declarations (e.g., misclassification of HS codes, missing bills of lading or invoices) are common causes of hold‑ups, storage fees, and unexpected administrative costs when importing hardware into the Philippines.
Logistics and clearance drive major costs. Customs clearance and maritime transportation often account for a major share of total logistics expenses in the Philippines, ranging from 35% to 60% of total import costs. This is due to additional surcharges that add up for hardware deliveries.
Geography increases delivery complexity. The Philippines’ island-based structure, with variable transport costs, makes logistics more expensive and slower, especially for delivery beyond Metro Manila. These regional delivery inefficiencies inflate costs and complicate hardware distribution for MSPs supporting remote teams.
Regulatory checkpoints add friction. Certain telecom or wireless devices require regulatory approvals. It includes approval from the National Telecommunications Commission, and importers must be locally registered with proper tax IDs and customs accreditation, adding procedural overhead and potential delays.
Most MSPs focus on keeping cloud systems healthy and infrastructure running, but they don’t manage the hardware supply chain, especially import compliance, customs clearance, multi-city logistics, and returns.
That leaves IT, HR managers, and Finance teams manually coordinating clearance, carrier rules, and documentation across regions, which eats time and budget.
This is where Firstbase can make a difference:
Less manual work: Firstbase’s real-time tracking dashboard brings down hundreds of hours of asset tracking and reconciliation, helping IT teams focus on strategic priorities rather than paperwork.
Customer Voice:
“I've onboarded Firstbase at two organizations now as an IT Engineer.
Firstbase is the modern IT asset management approach. Everything else is so dated. They're so cutting-edge with how they handle this stuff that they don't really have any serious competitors right now. Firstbase makes the IT asset management and logistics process extremely effortless for IT and HR, and creates an untouchable first impression for new hires. It really makes the IT department look modern and professional.”
- Aric. R. IT Systems Engineer.
Week 1: Gather and standardize your records
IT provides the CMDB and current user list. Firstbase cleans and standardizes the data, highlights missing or unassigned devices, and sets up a clear baseline for procurement, retrieval, and ITAD. HR and Finance teams verify employee locations, cost centers, and any local requirements that could impact duties, taxes, or delivery timelines across the Philippines.
Week 2: Configure logistics for the Philippines
Shipping lanes, bonded warehouses, and duty rules are mapped across all regions in the Philippines. Next is aligning the carrier preferences and delivery SLAs, including 48-hour shipments where available, followed by configuring procurement models (buy/lease/BYOD) and setting up the templates.
Week 3: Pilot a single run
A controlled onboarding or device replacement cycle is run in the Philippine location, covering device preparation, kitting, deployment, and delivery. IT verifies device configuration and MDM setup, HR confirms Day‑1 readiness, and Finance ensures landed costs and per-seat pricing are correct.
Week 4: Activate automated retrieval and ITAD
Offboarding begins with organized pickups and verified addresses. Firstbase secures high device recovery rates, manages certified disposal, and provides real-time insights on costs and device lifecycles.
Within 30 days, Firstbase becomes the hardware logistics layer alongside your MSP, simplifying procurement, deployment, refreshes, and returns across the Philippines.
MSPs keep IT systems running, but moving, tracking, and retiring devices across the Philippines can still create challenges. Firstbase acts as the lifecycle layer, managing procurement, delivery, onboarding, offboarding, retrieval, and certified disposal; all in one visible, automated workflow.
The results are measurable: Firstbase automates more than 75% of lifecycle management and helps companies cut lost-asset costs by over 30% in the first year, giving teams a logistic process that is faster, traceable, and built to scale.
Experience how Firstbase complements your MSP. Book a 30-minute demo today.
