Frequently Asked Questions

Answer: Yes, Firstbase is equipped to handle global operations, including remote countries. While our capabilities are more robust in more established regions, we are constantly expanding our geographic coverage. We also provide detailed guidance on navigating local regulations, import/export laws, and the best strategies for IT logistics in more challenging regions. For countries where we have limited on-the-ground resources, we leverage a network of trusted partners to ensure seamless service delivery. Please note operations and marketing communications may lag, and there might be other countries not yet listed on the site. Best bet is to talk to sales!

Answer: Integration with Firstbase is designed to be straightforward and secure. Our platform integrates seamlessly with over 20+ HRIS, ITSM, and MDM systems, including popular solutions like Workday, Okta, and ServiceNow. We provide comprehensive support throughout the setup process, ensuring that your existing systems sync efficiently with Firstbase. Our goal is to minimize disruption and help you automate workflows quickly and effectively. Check out the integration hub!

Answer: Yes, Firstbase has consistently achieved a 97% retrieval success rate. This high success rate is due to our automated processes and robust logistics network that ensures devices are recovered efficiently, even from remote employees. We also offer a user-friendly return process that encourages timely returns and minimizes the risk of lost or unreturned devices. Our team continuously monitors and optimizes the retrieval process to maintain this high standard. Reach out today for our SLAs!

Answer: Not at all. In fact, Firstbase enhances your control over IT asset management by providing a centralized platform where you can track, manage, and report on all your devices globally. While we take care of the logistics, you retain full visibility and decision-making power. Additionally, our platform is designed to be a true zero-touch solution, automating the entire asset lifecycle from procurement to retrieval. However, we recognize that no process is truly zero-touch without the right partner, and that’s where our global infrastructure comes in to support your needs fully.

Answer: While Firstbase may initially seem more expensive than traditional, manual asset management methods, the value we provide through automation, reduced operational overhead, and minimized asset loss often results in significant cost savings over time. Our pricing model reflects the comprehensive nature of our service, including global logistics, zero-touch provisioning, and integrated asset management. By choosing Firstbase, you invest in a solution that reduces long-term costs, increases efficiency, and enhances the employee experience. Reach out today to get a custom quote!