Videos

Modernizing End User Computing for Hybrid Work

As the conventional work environment evolves, the need for modernizing end-user computing is becoming paramount.

Welcome & Setup
- Host: Alex Anthony Juan, VP of Marketing at Firstbase
- Brief intro as attendees join; reminder to use Q&A feature for questions
- Noted the diverse audience mix (IT, HR, and others) – emphasizing the cross-functional relevance of the topic
Why This Topic Matters
- Remote and flexible work has dramatically reshaped the workforce
- IT plays a central role in shaping the digital employee experience
- Employee experience now directly impacts talent retention, productivity, and company culture
Changing Expectations
- Onboarding is a critical first impression—delays or disorganization signal broader company issues
- Remote work lowers switching costs for employees; retention is harder than ever
- Culture and connection are being redefined in a hybrid environment
The IT Perspective
- IT teams are burdened with legacy tasks, leaving little room for innovation
- End-user computing (laptop shipping, device tracking, returns) consumes massive time and resources
- Example stat: 500+ IT hours/year per 100 remote employees just for device logistics
The Cost of Getting It Wrong
- Poor onboarding leads to disengagement and increased churn
- Replacing an employee can cost 6–9 months of salary (~$45K per salaried employee)
- Missed gear deliveries or delays undermine employee trust and productivity
What Best-in-Class Looks Like
- Shift end-user computing to a cloud-like model: self-service, automation, and outsourced logistics
- Integrate IT and HR systems for seamless onboarding (e.g., Okta, HRIS, Enboarder)
- Focus IT resources on strategic initiatives instead of laptop shipping
Call to Action
- Explore how Firstbase offers a cloud architecture to transform device logistics
- Free IT from manual, low-value tasks so they can invest in digital workforce enablement
- Visit firstbase.com or contact sales@firstbase.com to learn more

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