Future of Work Roundup - week of April 10
Apr 10, 2023
Welcome to the Future of Work Roundup. Each week, we bring you five top stories—drawing from the latest academic research and industry trends—to give you an easily-digestible snapshot of how work is changing—and why it matters.
Alexa AI Bedtime Stories: A New Twist on Storytelling
Forbes reports on Amazon’s latest innovation: a generative AI-powered storytelling feature called “Create with Alexa” for children's bedtime stories. This creative and engaging tool generates short stories with visuals and audio, sparking both excitement and debate about its potential impact on children’s understanding of AI capabilities and intelligence.
US Workers Embrace Parental Leave as Eligibility Widens
According to a report from the Wall Street Journal, more working parents are taking parental leave compared with previous years. The increase in parental leave-taking is not only boosting family well-being but also promoting a cultural change that supports parents, especially fathers, in bonding with their newborns.
The Collaborative Secret Behind Outstanding Customer Experience
Based on research at The Work Innovation Lab, the article outlines why customer experience is a company-wide affair and highlights the importance of cross-functional collaboration for exceptional customer experiences. It discusses sharing feedback, involving all employees, and collaborative implementation of new technologies.
How Uber’s CEO Became a Delivery Driver to Improve The Company’s Service
According to an article from the WSJ, Uber CEO Dara Khosrowshahi has been spending his weekends delivering food and driving passengers around San Francisco to better understand the experience of drivers and delivery couriers on the Uber Platform.
How Gen Z Is Killing The Dairy Industry
According to this article from the NYTimes, the dairy industry is struggling to win over Generation Z, who are turning to plant-based alternatives and bought 20% less milk than the national average last year. The industry is marketing milk as a sports drink for young athletes and supporting women and girls who run, but many young people associate milk with unhealthiness and prefer milk alternatives.
Thanks for reading. Stay tuned for next week’s Future of Work roundup.